Privacy policy

At Anns Lighting, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we may collect, how we use it, how we protect it, and the choices available to you when you use our website or place an order.

INFORMATION WE COLLECT

When you use our website, place an order, or contact us, we may collect information necessary to provide our services, including:

  • Name
  • Billing and shipping address
  • Email address
  • Phone number
  • Order and purchase information
  • Payment-related information required to process your order
  • Information you provide when contacting customer support

We only request information that is reasonably necessary for the relevant purpose.

HOW WE USE YOUR INFORMATION

We may use your personal information to:

  • Process and fulfill your orders
  • Process payments through the applicable payment provider
  • Arrange delivery of your orders
  • Provide customer support
  • Respond to questions and requests
  • Manage returns, refunds, and exchanges
  • Maintain and improve our website and services
  • Prevent fraud, misuse, or unauthorized activity
  • Comply with applicable legal and regulatory requirements

PAYMENT INFORMATION

Payment transactions are processed through the applicable payment service provider.

We do not require customers to provide payment information through email or other unsecured communication methods.

HOW WE SHARE YOUR INFORMATION

We may share necessary customer information with service providers that help us operate our business, such as:

  • Payment service providers
  • Shipping and delivery providers
  • Website or ecommerce service providers
  • Customer support or technical service providers
  • Government authorities or other parties where required by applicable law

We only share information where reasonably necessary for the relevant business, service, or legal purpose.

We do not sell customer contact information.

DATA SECURITY

We take reasonable measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

Customers should also take reasonable steps to protect their account and login information and should not share passwords or other account credentials with others.

DATA RETENTION

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, providing customer support, maintaining business records, resolving disputes, and meeting applicable legal or regulatory requirements.

The specific retention period may vary depending on the type of information and the purpose for which it is retained.

YOUR PRIVACY RIGHTS

Depending on applicable data protection law, you may have rights relating to your personal information, including the right to:

  • Request access to your personal information
  • Request correction of inaccurate information
  • Request deletion of your information where applicable
  • Request restriction of certain processing
  • Object to certain processing
  • Request data portability where applicable
  • Withdraw consent where processing is based on consent

To exercise an applicable privacy right, please contact us using the details provided below.

COOKIES

Our website may use cookies and similar technologies that are necessary for website functionality and may also support website performance and the shopping experience.

Where required by applicable law, consent will be requested for cookies or similar technologies that are not strictly necessary.

THIRD-PARTY SERVICES

Our website may use third-party services that support functions such as payment processing, order fulfillment, website operation, analytics, or other ecommerce-related services.

These third parties may process information as necessary to provide their services and may have their own privacy policies.

CHILDREN'S PRIVACY

Our website is intended for general customers and is not directed toward children.

We do not knowingly collect personal information from children where prohibited by applicable law.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to our services, business practices, or applicable legal requirements.

Any updated version will be posted on this page with a revised Last Updated date.

CONTACT US

If you have questions about this Privacy Policy or how your personal information is handled, please contact us:

Store Name: Anns Lighting
Address: 34A Kensington Church St, London W8 4HA, United Kingdom
Email: info@annslighting.com
Phone: +44 7930 311706

Business Hours:
Monday–Saturday: 9:00 AM–4:00 PM
Sunday: Closed

Time Zone:
(GMT+00:00) Edinburgh, London