FAQ
At Anns Lighting, we want to make your shopping experience simple and straightforward. Below are answers to some of the most common questions about our products, orders, payments, shipping, returns, and refunds.
GENERAL QUESTIONS
1. What is Anns Lighting?
Anns Lighting is an online lighting store offering a selection of lighting products for different spaces and interior styles.
2. How can I contact Anns Lighting?
You can contact us by email or phone:
Email: info@annslighting.com
Phone: +44 7930 311706
ORDERS & PROCESSING
3. How long does it take to process my order?
Orders are generally processed within 1–3 business days.
4. What is your order cut-off time?
Our daily order cut-off time is 3:00 PM UK local time.
Orders placed after the cut-off time will generally begin processing on the following business day.
5. Will I receive an order confirmation?
Yes. After successfully placing your order and completing payment authorization, you will receive an order confirmation with your order details.
SHIPPING & DELIVERY
6. How long does delivery take?
After processing, the estimated delivery time is 4–7 business days.
Estimated total delivery time: 5–10 business days.
Delivery estimates are not guaranteed dates and may vary due to carrier delays, weather, holidays, or other circumstances outside our control.
7. How much does shipping cost?
We offer free standard shipping on every order delivered within the United Kingdom. We do not charge shipping fees. We currently ship only within the United Kingdom and do not offer delivery to international destinations. Please see our Shipping Policy for details.
8. Can I change my shipping address after placing an order?
Please contact us as soon as possible if you entered an incorrect shipping address.
Once an order has been dispatched, we cannot guarantee that the address can be changed or the package redirected.
PAYMENT
9. What payment methods do you accept?
Anns Lighting accepts the following payment methods:
- Visa
- Mastercard
- Maestro
- American Express
- JCB
- Visa Electron
- PayPal
- Discover
- Diners Club
Available payment methods may vary depending on your location, device, or payment provider.
10. When is payment processed?
Payment is processed when an order is submitted. Your order proceeds to processing after successful payment authorization.
RETURNS & REFUNDS
11. Do you accept returns?
Yes. Eligible products can be returned within 30 days.
The product must be new and unused.
12. Do you accept returns for defective products?
Yes. We accept eligible returns for both defective and non-defective products.
13. Do you accept exchanges?
Yes. Exchanges are accepted for eligible products that meet our return requirements.
14. How do I request a return?
Contact us at info@annslighting.com or +44 7930 311706 with your order information.
We will provide the appropriate return instructions.
15. How long does a refund take?
Approved refunds are processed within up to 7 days after the returned product has been received and reviewed.
16. How are approved returns sent back?
Approved returns must be sent by mail. Contact us before sending anything back and wait for the return instructions. The instructions will explain the return arrangements and any applicable return-shipping cost before you send the product.
PRIVACY & SECURITY
17. Is my payment information secure?
Payments are processed through applicable payment service providers using appropriate security measures. Anns Lighting does not intentionally store complete credit card numbers on its own systems.
18. How is my personal information used?
We use personal information as necessary to process orders, provide customer support, manage returns and refunds, operate our website, and comply with applicable requirements.
For more information, please review our Privacy Policy.
CONTACT INFORMATION
Store Name: Anns Lighting
Address: 34A Kensington Church St, London W8 4HA, United Kingdom
Email: info@annslighting.com
Phone: +44 7930 311706
Business Hours (UK local time):
Monday–Saturday: 9:00 AM–4:00 PM
Sunday: Closed